Terms of Service — WhatsApp Business Platform

Effective date: August 24, 2026

This page supplements NGCS’s general Terms of Service. It applies specifically to the WhatsApp Business Platform (the “Platform”), through which NGCS enables business customers (“Tenants”) to connect their own WhatsApp Business Account and configure automated messaging tools for communicating with their own customers. Sections 3–14 of the general Terms of Service (eligibility, acceptable use, third-party services, data protection, intellectual property, disclaimers, limitation of liability, indemnity, suspension/termination, changes, governing law) apply equally to Tenants using the Platform, alongside the Platform-specific terms below.

1. The Platform model

NGCS acts as a technology provider (a Meta Tech Provider) facilitating each Tenant’s own connection to WhatsApp. Each Tenant is responsible for its own business and its communications with its own customers; NGCS is not a party to a Tenant’s relationship with its customers.

2. WABA connection

A Tenant must own or be authorized to manage the WhatsApp Business Account and phone number it connects, and must complete Meta’s Embedded Signup / verification process accurately. NGCS is not a party to a Tenant’s relationship with Meta and does not guarantee Meta’s approval timelines.

3. Shared infrastructure & acceptable use

Because Tenants share Platform infrastructure and, where applicable, a shared Meta Tech Provider app, NGCS may suspend or restrict a Tenant’s access if its messaging practices risk the quality rating or API access of that shared infrastructure, with notice where practicable, in addition to the acceptable-use terms in the general Terms of Service.

4. Fees

Fees are as set out in the Tenant’s selected plan at signup. Message costs charged by Meta are passed through as described in the applicable plan; NGCS does not apply hidden markups beyond what is disclosed at signup.

Contact

support@ngcs.co.il